At Novo IT we know how important a proactive approach towards IT infrastructure is for any business. We work alongside companies of varying sizes, from small start-ups to companies with hundreds of users, to provide a wide range of bespoke IT services and managed IT support contracts.

We understand how stressful IT recycling can be. We’ll take this hassle away from you, keeping you informed throughout the process.

What’s more, thanks to our Reduce, Reuse, Recycle processes, we are aiming for 0% landfill.

With years of experience, trained staff and quality equipment, we can repair laptops or PCs to the highest standard.

No FIX = No FEE on all repairs.
Every job comes with a warranty for your peace of mind.

DATA RECOVERY AND DESTRUCTION

We know the pain of lost files. Most people do.

Novo IT is able to recover files from both hardware and software-related faults.

If you need data destruction service, we will pick up any data bearing equipment and dispose this for you.
You will receive confirmation of data destruction on all relevant equipment.

Cloud Backup and business continuity

“It’s not if, but when“. We want your business to be ready.
We will help you design, test and execute a robust business continuity plan,
so you (and also us), can sleep tight.

We have teamed up with one of the biggest data backup companies on the market. As a partner, we are able to give you the best pricing for your solution.

Networking

Patchy and slow network?

Book a free site survey now!

We are also registered as a Broadband provider, so we keep support (and best prices!) in-house.  

Promotional prices for Business Broadband available. We won’t be beaten on price!

Let us help You…

Novo IT offers high-quality, cost-effective IT support and services to improve your experience of business IT systems and solutions.

It doesn’t matter if you wish to upgrade, renew or get a new system set up. Our initial consultation is always free and we are confident that we can help.

With years of experience in IT, we run managed IT services for many businesses across Sussex and Surrey areas.
Novo IT cover all RH postcodes and beyond. Our main office is based in Crawley, but we cover East Grinstead, Gatwick, Horley and Horsham.

From laptop and PC repairs to managing your IT infrastructure, we look forward to sharing our expertise in an accessible, understandable manner.
Proud to work with Bitdefender, Microsoft and Datto to deliver IT stack you and your business deserve!

Partners and Certifications

We are constantly working on improving our services, partner network and knowledge to help You with your IT requirements

Partnered with DocuSign

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Blog and news!

Please have a read through our blog and published news. We will keep this simple. Promise!

A laptop keyboard with a blue "AI" key. Image for AI in the workplace blog
The 2024 Work Trend Index reveals how rapidly AI is transforming workplaces, emphasizing its role in streamlining operations and enhancing productivity. While employees desire AI integration, many companies lag in adoption. The report stresses the importance of training, ethical considerations, and clear policies to effectively harness AI's potential while fostering employee engagement.
IT issues over christmas and newyears Blog. A woman in a cozy sweater works on her laptop with Christmas decorations and bokeh lights in the background.
During the festive season, businesses face specific IT challenges, including outdated software, cybersecurity threats, and hardware failures. Novo IT provides tips such as scheduling software updates, training staff on phishing threats, testing remote access, and managing email overload to help mitigate these issues and ensure smooth operations during this busy time.
Graphic remote working customer service call - Customer Service Technology Blog Image
Customer service is essential for business success, requiring adaptation to evolving customer expectations. Technology, including AI, omnichannel support, cloud platforms, self-service tools, data analytics, and robotic process automation, is enhancing customer interactions and satisfaction. These innovations lead to increased efficiency and personalized experiences, making companies more competitive in today’s market.

Client Testimonials

Don’t take our word for it – here’s what our clients say:

Szymon and Novo IT have completely transformed how we conduct our business. Everything from technical support to building bespoke software for our company has been first class. The attention to detail, the quick response and the quality of work has made me completely rethink how we approach this element of our business. Everything is explained in terms we can understand! And the advice is always for the benefit of our business even when the potential revenue of what we initially requested would be much higher for Novo. I really hope we can continue to successfully partner and collaborate long into the future.

Stuart

Director,
Cementaid UK Ltd

Elite Ltd have worked with Szymon in the past through other companies, and we are excited to hear to he has decided to step out on his own. We have always found Szymon reliable, quick to respond and adapt, and his work to be very professional. He has always gone the extra mile to ensure what we install is right for us, both technically, and financially.

We wish Szymon every success, and we look forward to continuing a very healthy working relationship between Elite Ltd and Novo Custom. We can highly recommend both Szymon and Novo Custom to have on board as a partner.

Steve Peggs

Director,
Elite Ltd

NovoCustom offers an IT support service that delivers IT expertise fast and in a very professional way. I cannot recommend NovoCustom highly enough. When I had a problem with my laptop, I’ve contacted Szymon from NovoCustom, who quickly investigate an issue & advised me about options I had. The whole process, although stressful for me at the beginning as I was worried that all my data was lost, couldn’t be done more professionally. After a short conversation, I knew that my laptop was in good hands. Shortly after, I had my laptop back with all its data safe and working even better than before 🙂

Kamila Kowalska

Headmistress,
Polish Saturday School

Very professional, reliable, prompt service and exceptional value for money. Highly recommendable.

Nicki Sawyer

KCS Crane and Transport Services

Absolute lifesavers! The amount of times that Novo Custom helped us and our business – we won’t be able to count. Always very responsive and reasonably priced. Managed IT Support was one of the best decision we have made. It makes our life so much easier. Would recommend 1100%!!

Gabriela Sokolowska

Director,
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