We understand how stressful can IT recycling be, that’s why we will take this hassle away from you and keep you informed through the process.

What’s more, thanks to our reduce, reuse, recycle processes, we are aiming for 0% landfill.

Quick and easy. With years of experience, trained staff and quality equipment, we can repair laptops or PCs to the highest standard.

No FIX = No FEE on all repairs.
Every job comes with warranty for your peace in mind.

At Novo IT we know how important is a proactive approach towards IT infrastructure for any business. We work alongside companies of varying sizes, from small start-ups to companies with hundreds of users, to provide a wide range of bespoke IT services and managed support contracts.


We know the pain of lost files. Most people do.

Novo Custom is able to recover files from different faults, both hardware and software related.

If you need data destruction service, we will pick up any data bearing equipment and dispose this for you.
You will receive confirmation of data destruction on all relevant equipment.

Cloud Backup and business continuity

“It is not if, but when”. We are ready, and we want you to be ready too.
We will help you design, test and execute robust business continuity plan,
so You (and We), can sleep tight.

We have teamed up with one of the biggest data backup companies on the market and as partner we are able to pass best pricing for your solution.


Patchy and slow network?
We have seen it all. Book free site survey now!

We are also registered as Broadband provider, so we can keep support (and best prices!) in house. 

Promotional prices for Business Broadband available. We won’t be beaten on price!

Let us help You…

Novo Custom offers high quality and cost effective IT services to improve your experience of both business and home IT systems and solutions.

It doesn’t matter if you wish to upgrade, renew your system or get new one in place. Our initial consultation is always free and we are confident that we can help.

Years of experience in break/fix IT, but also are running managed IT for many businesses across Sussex and Surrey area.
Novo Custom cover all RH postcodes and beyond. Our main office is based in East Grinstead, but we cover Crawley, Gatwick, Horley and Horsham area too.

From laptop and PC repairs to managing your IT infrastructure, we look forward to sharing our expertise in an accessible, understandable manner.
Proud to work with Bitdefender, Microsoft and Datto to deliver IT stack you and your business deserve.

Partners and Certifications

We are constantly working on improving our services, partner network and knowledge to help You with your IT requirements

Partnered with DocuSign

Join us! It will only take a minute

Blog and news!

Please have a read through our blog and published news. We will keep this simple. Promise!

Neglecting change management can cause problems. Organizations that skip change management are 33% less likely to achieve project goals. New tech is powerful, but it's only as valuable as its users. Happy, well-trained employees with the right tools are your secret weapon. They can help you maximize efficiency, boost morale, and stay ahead of the curve. Don't let a lack of training turn your tech upgrade into a financial drain.
Let’s face it, iPhones are amazing. But even the best tech can slow down over time. Apps start lagging, scrolling […]
Continuous monitoring acts like an early warning system, spotting threats and letting you fight back quickly, helps prevent expensive data breaches and keeps your systems up and running. By proactively monitoring your systems and data, you can catch threats early, respond quickly, and minimize the impact of cyberattacks.

Client Testimonials

Dont’t take our word for it – here’s what our clients say:

Szymon and Novo IT have completely transformed how we conduct our business. Everything from technical support to building bespoke software for our company has been first class. The attention to detail, the quick response and the quality of work has made me completely rethink how we approach this element of our business. Everything is explained in terms we can understand! And the advice is always for the benefit of our business even when the potential revenue of what we initially requested would be much higher for Novo. I really hope we can continue to successfully partner and collaborate long into the future.


Cementaid UK Ltd

Elite Ltd have worked with Szymon in the past through other companies, and we are excited to hear to he has decided to step out on his own. We have always found Szymon reliable, quick to respond and adapt, and his work to be very professional. He has always gone the extra mile to ensure what we install is right for us, both technically, and financially.

We wish Szymon every success, and we look forward to continuing a very healthy working relationship between Elite Ltd and Novo Custom. We can highly recommend both Szymon and Novo Custom to have on board as a partner.

Steve Peggs

Elite Ltd

NovoCustom offers an IT support service that delivers IT expertise fast and in a very professional way. I cannot recommend NovoCustom highly enough. When I had a problem with my laptop, I’ve contacted Szymon from NovoCustom, who quickly investigate an issue & advised me about options I had. The whole process, although stressful for me at the beginning as I was worried that all my data was lost, couldn’t be done more professionally. After a short conversation, I knew that my laptop was in good hands. Shortly after, I had my laptop back with all its data safe and working even better than before 🙂

Kamila Kowalska

Polish Saturday School

Very professional, reliable, prompt service and exceptional value for money. Highly recommendable.

Nicki Sawyer

KCS Crane and Transport Services

Absolute lifesavers! The amount of times that Novo Custom helped us and our business – we won’t be able to count. Always very responsive and reasonably priced. Managed IT Support was one of the best decision we have made. It makes our life so much easier. Would recommend 1100%!!

Gabriela Sokolowska

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