So you’re looking for managed IT services, and want to know how and why they can help your business. Well, you’ve come to the right place. Managed IT services are a great way for small to medium sized business to have easy and readily available access to IT support without having to hire a full-time member of staff. But what exactly these services cover and how they can help benefit your business remains relatively elusive. Realistically, every business offers different services but we’re here to let you know all the areas that we here at Novo IT cover.

What Are Managed IT Services and Why Should You Use Them?

Managed IT Services involve moving your company’s IT operations to an expert third-party provider who is responsible for managing, monitoring, and resolving IT issues within your organisation. It’s like having your very own IT department but without the staffing costs.

By monitoring and being readily available to help with your IT issues, you can guarantee that any issues will be sorted quickly and efficiently. Not only that but covered by your support, so no major costs should something go wrong. Managed IT Services are designed to help streamline your business. At Novo IT, we offer an extensive range of services to bolster your cybersecurity and ensure the seamless operation of your systems.

The Array of Managed IT Services

All IT providers will provide the same basic levels of IT services, but here’s what we cover here at Novo IT:

IT Support

At Novo IT, our Managed IT Services include extensive IT support. We offer 24-hour emergency IT support, recognising that issues can arise at any time. Our team of professionals are always ready to troubleshoot and remedy your IT concerns, ensuring minimal downtime and interruptions to your business operations.

We monitor your IT 24/7 365 and offer unlimited support. Depending on how much data and IT infrastructure your business has, we have different levels of support available, but all tiers include Microsoft 365 email, SaaS backup, endpoint protection and detailed reporting on your IT.

Most of what we cover can be fixed remotely, which is covered in our unlimited support. But for on-site support or out-of-scope work, a dispatch fee and a standard hourly rate applies.

Cybersecurity Services

We continually monitor your systems, identify potential vulnerabilities, and implement robust security measures to safeguard your business data and network. Offering cutting-edge cybersecurity solutions designed to protect your business from cyber-attacks.

IT Infrastructure Management

Managing IT infrastructure can be complex and time-consuming. That’s why our services include comprehensive IT infrastructure management, encompassing everything from your servers and network to software applications and cloud solutions. We ensure that your IT infrastructure is not only up-to-date and secure but also aligns with your business goals.

Additional Services

On top of supporting your business through our IT support packages, we also offer additional services, such as:

Data Recovery and Destruction

Losing files can be an absolute nightmare. As can getting rid of them completely and securely. We can recover files from different faults, both hardware and software related. Our destruction service is completely GDPR compliant.

IT Recycling

In the spirit of sustainability and corporate responsibility, we offer IT recycling. We manage the entire process for you, ensuring that your old IT hardware is disposed of in an environmentally friendly and compliant manner.

Broadband and Network Support

As a registered broadband provider, we can ensure that your business stays connected with reliable, high-speed internet. This service allows us to keep support and the best prices in-house and ensures you have the connectivity needed to operate your business efficiently and effectively.

At Novo IT Limited, our Managed IT Services are designed to be flexible and scalable, adapting to the unique needs of each business we serve. We are committed to providing a personal and professional service. Working closely with you to understand your business objectives and tailor our services accordingly.

Working with a trusted Managed IT Service provider can be a game-changer. So why not let Novo IT Limited take the reins of your IT operations? Contact us today to learn more about our Managed IT Services and how we can help your business thrive.