When you outsource your IT support, you expect them to have your back. But how do you know if they’re really doing what they should be? Here are 10 key things your IT company must be doing to keep your business running smoothly and securely. If they’re not… it might be time for a change. 

1. Keeping Your Data Safe

Your IT provider should be actively managing your cybersecurity, not just reacting when something goes wrong. That means things like multi-factor authentication (MFA), regular security audits, and ensuring your data is backed up properly. At Novo IT, we’re Cyber Essentials certified, meaning we follow best practices to keep your business secure. 

2. Monitoring Your Systems 24/7

Issues don’t wait for business hours, and neither should your IT team. While full 24/7 support isn’t always necessary, proactive monitoring ensures that small problems are caught before they turn into big ones. We provide our clients with round-the-clock monitoring to prevent issues before they impact your business. 

3. Keeping Your Software Updated

Outdated software = security risks. Your IT provider should be handling patching and updates for all your critical systems, ensuring your business stays protected from cyber threats. No more “remind me later” on those updates! Novo IT takes care of this behind the scenes, so you don’t have to. 

4. Providing Straightforward IT Advice

Tech talk can be confusing, but a good IT provider should explain things in plain English, not jargon. If your IT company makes you feel overwhelmed or lost, they’re not doing their job properly. At Novo IT, we pride ourselves on clear, no-nonsense advice tailored to your business needs. 

5. Helping You Plan for the Future 

IT isn’t just about fixing things when they break—it’s about strategic planning. Your IT partner should help you scale, recommending the right tech solutions for your growth, budget, and goals. We offer structured support packages that grow with your business. 

6. Backing Up Your Data (And Testing It!)

It’s one thing to have backups—it’s another to actually test them. A good IT company will regularly check that your backups are working so you’re never left scrambling in an emergency. Novo IT ensures your backups are monitored, tested, and secure. 

7. Managing Your Licenses & Subscriptions

Are you paying for software you don’t use? A great IT company keeps track of your licenses, renewals, and subscriptions, ensuring you’re only paying for what you need. We handle license management for our clients, ensuring they only pay for what’s necessary. 

8. Training Your Team on Cybersecurity

Your employees are the first line of defence against cyber threats. Your IT provider should be offering cybersecurity training, phishing awareness, and best practices to keep your business safe. Novo IT provides tailored training sessions to help your staff stay vigilant. 

9. Protecting Your Email & Domain

Your email and domain are prime targets for cybercriminals. Your IT company should be setting up DMARC, SPF, and DKIM records to prevent phishing attacks and unauthorized email use. (Not sure if yours are set up? Try our free domain security scan!) Novo IT ensures your domain and email security is properly configured and monitored. 

10. Being There When You Need Them

Support should be responsive, reliable, and friendly. If your IT provider takes ages to reply, brushes off your concerns, or always seems “too busy” to help—why are you still with them? Novo IT is a family-run business that prioritises relationships and customer service, ensuring you get the support you need when you need it. 

Is Your IT Company Checking All These Boxes? ✅ 

If not, it might be time to switch to an IT partner that truly has your back. At Novo IT Ltd, we take care of your tech so you can focus on growing your business. 

Need better IT support? Get in touch today! 

📅 Come meet us at the West Sussex Business Expo on 13th March! We’ll be offering a FREE IT audit (worth £350) and a special expo-exclusive offer you won’t want to miss. 

Disclaimer: This article was developed with the help of AI and lovingly fine-tuned by the Novo IT team.