Your Managed IT Blog
AI (Artificial Intelligence) is basically smart computer systems that can do things we usually associate with human intelligence. It can write, crunch numbers, and even create art. Pretty cool, right? But here’s the catch—it’s not always perfect.
AI tools are software programs powered by artificial intelligence, designed to help you work more efficiently. Over time, these tools learn from the data you feed them, making them smarter and better at assisting you. Think of them as super-smart digital assistants that make your life easier. It’s time to explore these smart tools and see how they can work for you.
Starting January 2025, Microsoft 365 Business users will begin transitioning to the new Outlook app. The new Outlook offers a modern, streamlined user interface similar to Outlook on the Web, ensuring an easy transition and access to the latest features.
If you have questions or need assistance with the new Outlook, Novo IT Ltd is here to help. As your trusted IT partner for small and medium businesses across West Sussex, we’re always ready to support you in adopting the tools you need to stay ahead.
The 2024 Work Trend Index reveals how rapidly AI is transforming workplaces, emphasizing its role in streamlining operations and enhancing productivity. While employees desire AI integration, many companies lag in adoption. The report stresses the importance of training, ethical considerations, and clear policies to effectively harness AI's potential while fostering employee engagement.
Customer service is essential for business success, requiring adaptation to evolving customer expectations. Technology, including AI, omnichannel support, cloud platforms, self-service tools, data analytics, and robotic process automation, is enhancing customer interactions and satisfaction. These innovations lead to increased efficiency and personalized experiences, making companies more competitive in today’s market.
Microsoft Teams, enhanced by the AI-driven Copilot, is revolutionizing collaboration and productivity for businesses. Recent updates feature improved task automation, intelligent meeting summaries, and context-aware suggestions. Copilot agents serve specific business roles, further increasing efficiency. These innovations ensure better communication, decision-making, and workflow management, positioning businesses for success in the AI era.
Artificial Intelligence (AI) is increasingly accessible to small businesses, offering tools for enhanced customer service, marketing efficiency, and operational improvements. Key applications include AI chatbots for customer support, analytics for targeted marketing, automation of routine tasks, inventory management, personalized interactions, streamlined HR processes, and cybersecurity solutions, benefiting profitability and competitiveness.
Automation is not about replacing humans but empowering them. By handling routine tasks, automation frees up your team to focus on strategic thinking, innovation, and building meaningful customer connections. As technology continues to advance, the possibilities for automation will expand, giving small businesses a competitive edge.
AI-powered attacks are becoming increasingly difficult to detect, with a recent study revealing a staggering 60% surge in AI-driven phishing incidents. Protecting yourself from phishing 2.0 is crucial. If you're concerned about your organization's vulnerability to these sophisticated attacks, contact us today for a comprehensive email security assessment.
AI is changing the game for many industries with cool automation and smart solutions. But it also brings new security risks. With AI becoming more embedded in our systems, the data it collects and uses is a prime target for hackers. Our team can evaluate your entire IT setup, including AI and non-AI components. We’ll help you set up proactive measures for monitoring and protection, giving you peace of mind in today’s risky digital landscape.