The pace of tech is moving fast—no surprise to anyone caught up in the ChatGPT buzz. AI is right at the centre of this, with companies quickly adopting AI solutions and software providers like Microsoft adding it to their tools at record speed. Changing the way that we work by using AI in the workplace.

The goal? Use AI to: 

• Streamline operations 

• Automate tasks 

• Cut down on errors 

• Boost productivity 

The 2024 Work Trend Index by Microsoft and LinkedIn dives into how AI is transforming the workplace, giving fresh insights and things to keep in mind as we bring AI into more areas. 

As a business IT provider, we stay on top of reports like this so we can help our clients keep up with change and make the most of AI to drive their businesses forward. 

Here’s a look at the main trends from the report and how they could affect your operations. 

Employees Want and Expect AI at Work 

If your business is dragging its feet on AI, you might be missing out on attracting and keeping top talent. According to the study, 75% of knowledge workers are already using AI on the job. 

Employees see how AI helps them get things done faster. The issue is that some companies are slow to adopt it. AI, like any other tech, needs to be done right to be useful. Partnering with your team to see where they think AI could help is a solid first step. 

AI Skills are in High Demand 

There are new job titles cropping up all the time—like “prompt engineer.” Employees who know how to use AI well are highly sought after. 

The study found that, instead of replacing jobs, companies are looking for staff with AI skills. In fact, 55% of business leaders are concerned about filling these roles. 

This demand means employers should think about adding AI training for their teams. And employees can step up by learning how to work with AI to enhance their output. 

The Changing Role of Employees Using AI 

The report also points out a divide among employees using AI. On one end, you have sceptics who rarely touch it; on the other, you have “power users” who make AI part of their daily workflow. 

These AI “power users” save more than 30 minutes a day by rethinking their tasks with AI. 

Some ways AI can help boost work include: 

• Automation 

• Data analysis and reporting 

• Enhancing customer support 

• Drafting documents and policies 

Companies can learn from their AI power users, using them to train others and set up best practices that the rest of the team can follow. 

Without a Plan, Things Can Get Messy 

Many businesses feel the pressure to see a return on their AI investments but struggle with how to measure it. The result? Employees might start using AI independently—possibly with tools that aren’t approved or in situations that require a human touch. 

To avoid this “Wild West” scenario, companies need a clear AI use policy. Start by working with your IT provider to get expert guidance. 

Ethics and Trust in AI 

As AI becomes more widespread, businesses have to think about the ethical side of things. The Work Trend Index highlights the importance of transparency, privacy, and reducing bias. 

Companies should make sure their AI tools are used ethically and responsibly. Clear communication with both employees and customers about AI use is key for building trust and ensuring successful integration. 

Final Thoughts on AI in the Workplace 

The 2024 Work Trend Index gives some valuable insights into how AI is reshaping work. Embracing these trends strategically can unlock new opportunities, boost productivity, and even improve employee satisfaction. 

Let’s Build Your AI Game Plan 

We’re here to help you navigate the AI landscape and make the most of its potential. Get in touch today to see how we can support your AI journey. 

Article used with permission from The Technology Press.